Managed Contact Center
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RMS will deliver full range of cloud-based contact center operation and allow
flexibility in the focus and responsibilities of each party involved.
RMS has specialized knowledge to give you support to manage complex contact center technologies, including ACD routing, IVR, reporting, provisioning and agent optimization applications,computer telephony integration. Additionally, the cloud model, enables acceleration of business change and improved customer experiences - powerful motivators in the global marketplace where Contact Centers play a pivotal role in competitive differentiation regardless of size or industry.
Public Cloud
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A public cloud is one in which the services and infrastructure are provided off-site over the Internet.
RMS will manage customer Infrastructure in Cloud technology offering the greatest level of efficiency
and flexibility in shared resources. A public cloud is the obvious choice when below terms will be fulfilled:
>> Utility Model
>> No Contracts
>> Shared Hardware
>> No Control of Hardware Performance
>> Self-Model
SaaS
Software as a Service
- RMS lets organizations use business policy to manage their entire computing
infrastructure comprising unlimited physical and cloud resources through a single pane of glass, whether
those clouds are private, public or hybrid.
Managing application architectures becomes increasingly more important in cloud environments. RMS will make this sophisticated architecture in place and let the orginization manage it.
Co-Location
- MS arrange and advice best co-location services help you safeguard mission critical data with the highest levels of security and operational reliability. RMS offers management services including server and network devices of the customer.